Jamstik MIDI Guitars FAQ & Troubleshooting Index

 

Plug in the Jamstik using a USB cable to wake up a new Jamstik MIDI Guitar out of the box or after resetting the battery. If the Jamstik shuts off when unplugging the cable charge it via a USB A wall charger for 45-60 mins to adequately charge the battery. 

*Note: USB-C to USB-C cables (and some USB hubs) are not compatible with the Jamstik Studio and Jamstik Classic MIDI Guitars, for these models you must use a USB-C to USB-A cable. 

Battery reset procedure

If the charging LED on your Jamstik is green, (indicating the battery is fully charged) but it does not power on unless it's plugged in via USB cable, you may need to reset the battery level.

To reset the battery level, remove the USB cable from the guitar, open the backplate on the guitar, and remove and re-install the battery. 

Then, close the guitar back up and plug it into a standard USB wall charger. This will reset the battery percentage level and allow the battery to charge.

Once charged, make sure to check for a firmware update through Jamstik Creator, Jamstik Control, or play.jamstik.com on Chrome. If an update is available you will be prompted to update, if not then your firmware is already up to date.
If the reset procedure and wall charging does not resolve the issue there is a change that a replacement Jamstik battery is needed. The Jamstik MIDI Guitars use an Efest 18650 3000mAh 20A battery. You can reach out to Jamstik Support for assistance with a battery replacement at support.jamstik.com for more information.

 

Make sure to tune up to the set tuning, which is E standard by default. Any pitch below the tuning set in the device settings will be ignored to minimize latency. 

First, make sure the guitar is tuned to the tuning set in the devices settings menu (E standard by default) Any pitch below the tuning set in the device settings will be ignored to minimize latency.
Additionally, If the Jamstik is set to MPE mode while using a non-MPE compatible software or plug-in, it may seem as though the low E string isn't registering. It is actually still sending MIDI, just sending it on a different MIDI channel since the Jamstik MIDI Guitar sends strings 1-6 on channels 2-7 while in MPE mode.

Switching to single or multi-channel MIDI mode will resolve this issue, also, ensure that the plug-in or 3rd party software is looking on the correct MIDI channels. For example, most 3rd party plug-ins default to MIDI channel 1. While some may utilize omni or all MIDI channels for multi-channel applications. 

Multiple channels are required for the fret display to sync up with what you are playing. If the Jamstik is set to Single channel MIDI mode it will only show up on one string in the Jamstik Creator or Jamstik Control fret display. Switch the MIDI mode to Multi-Channel in either the Jamstik Creator or Jamstik Control software in the device settings to resolve this issue.

If you are still having issues, confirm that you are in the right mode for the paired software and ensure the Jamstik is in tune (E standard by default)

If you are using MPE mode in a non-MPE compatible software or plug-in then you may experience audio buffering, switch to single-channel or multi-channel MIDI mode to resolve this issue.

You can use a USB noise isolator when connecting via USB and into an interface at the same time. 

Note: We have used isolators from Geeekpi and DSD from Amazon with successful results.

Amazon Affiliate Disclosure: If you purchase anything through the Amazon link above, Jamstik may earn a commission in return.

If you are experiencing Bluetooth dropouts while connected to Logic Pro, disabling "automatic installation" in the control surface setup will allow you to stay connected over Bluetooth while using Logic Pro.

On the top bar select "Logic Pro" > Control Surfaces > Setup > New > Then disable automatic installation.

Ensure that "Automatic Installation" is disabled by deselecting it (it is enabled by default). 

 

Once disabled, you will be able to connect to Logic Pro over Bluetooth.